Lincoln Way Animal Hospital

It’s long, but if you care about who is responsible for your pets, please read! I took my cat for his annual appointment for shots, only to be sent to the emergency animal hospital and not come home with my cat. He was perfectly fine before taking him into LWAH. They took him to the back for shots, he screamed something terrible. Not once, but multiple times he screamed and cried. When they returned to the room, my cat was wheezing and gagging. He threw himself around in his carrier and then projectile vomited. He was then taken to the back to check the color of his gums and put him on oxygen. Vet came back and said he was doing okay off of it, but going to continue to keep an eye to make sure he is okay before sending home. (Keep in mind, his appointment was at 4:40 and at this point it’s like 5:30 and they close at 6) Minutes passed, I was getting anxious with no update so I went to the front desk and asked for her to go get an update. Vet came in and said she was going to call the emergency vet to see if they had room, they did. She said they have a room for him, but we don’t have oxygen to send you with so we can’t promise he’s going to make it. What do you mean not make it? We came for SHOTS!!! There was nothing wrong before this. It felt like they were just shoving us out of there because it was after 6 at this point and they wanted to leave. There was a possible heart murmur the vet started talking about while my cat was acting weird. But what gets me is they continued to stress him out instead of stopping like they should have. It was a good while after the screams that my cat returned to the room, so yes they continued on him even after the stress of the shots. They should NOT have continued. They should have stopped after seeing my loved one in so much pain. Whether they did something wrong but won’t admit or put him through max amount of stress that caused his heart to fail, I will never know. But what I do know is, anyone that knows me will not be supporting this business. And I sure hope no one EVER has to go through this heart break that I am, with 0 answers as to why my cat went in for shots and didn’t get to go home. I’m very disappointed and all I got was “I’m sorry” over and over. That will never cure the pain of hearing my cat scream and watching him struggle to get air while driving down 81 because they gave up on him. These pictures are right before we left and on the way. Happy as ever.

As soon as we arrived we were taken to an exam room and the technician came in right away to start my dogs annual checkup. The doctor came in as soon as the tech finished the preliminaries. Everything was explained clearly and in a professional but friendly way. Both doctor and tech clearly like dogs and handled mine well. The whole facility was very clean and brightly lit. All the employees seemed to like being there. I was very happy with the whole experience, as was my dog.

They were able to get me in for an emergency vet appointment the same day. Everyone has been so nice to me, and to my cat. They seem to be very knowledgeable, and the staff just seems all around great. Regardless of the outcome of this appointment I will definitely be asking if I can bring my pets here from now on. (Update) So things did not turn out well, but I will say this again the staff is just wonderful. I have had some bad experiences with vets pushing things that aren't in my pets best interest. I so appreciate that they did not do that here. The vet did what was best for my cat, and for his quality of life. It's a little further for me to drive, but knowing I can trust my vet means everything. I am bringing my cats brother in to be checked, and this will be his vet for life. I can not say enough good things about my experience with them.

The Worst Animal Hospital I've Ever Been too!!! They told us our Dog needed Emergency surgery to save her and more than Assured us Everything would be Great she would be up and running the same night!!! 4 hrs and "Complications" later were sent off No Explanations at All and now off to Mountain view in Hagerstown where she died!!! Then they Argued with me on the phone and denied literally Everything and Deflected back on my husband and I as if it was Our fault!!! Never Go There ! $6700 later, if you do choose to go there , just Burn your money instead, it would save you Heartache and Time!!!💯💯💯😔😔🤬🤬😡😡 And below is what $3700 Flowers look like 🤣🤣😂😔😔😡😡

This was our 2nd visit with our dog. He has a mass on his side, Mallory the vet was not caring or friendly basically said it looks like fat cells, poke the needle in his side said yes that’s what it looks like. And that was it until we asked what it meant or what we should do? He also had a red bump in his mouth again she didn’t explain what it was or what to do except well we could remove it. I asked about his allergies and flaking skin what we could use she said well if it is allergies? That’s what we were told last time we brought him here. She then looked at his chart, she stated we can prescribe some medication but with his size it will be costly. We got no definite answers or suggestions on treatment for his mass, red bump mouth or allergies. Only left with a bill. We will definitely not be going back. We will find a vet that is Caring and understands they are not just animals they are part of a family.